Hiro Terms of Service

Effective date: September 20, 2026

These Terms of Service ("Terms") form an agreement between you and Arise Services LTD EOOD ("Arise Services," "we," "us," or "our") governing your access to and use of the Hiro mobile application and related services (collectively, the "Service").

By downloading, accessing, or using Hiro, you agree to these Terms. If you do not agree, do not use the Service.

Questions may be sent to support.hiroapp@gmail.com.

1. Eligibility

You must be at least 13 years old to use Hiro. If you are under the age of legal majority where you live, you may use Hiro only with permission from a parent or legal guardian.

Hiro may carry an App Store content rating of 9+. That rating describes content suitability and does not replace the minimum age and guardian-permission requirements in these Terms.

2. What Hiro Provides

Hiro provides personalized future-self, manifestation, affirmation, and audio experiences based on information you choose to provide.

Hiro is intended for personal development, wellness, and entertainment. It does not provide medical, psychological, psychiatric, legal, financial, or other professional advice. Hiro is not a substitute for qualified professional care, diagnosis, or treatment.

3. AI-Generated Content and Results

Some Hiro content is generated or processed using artificial intelligence and text-to-speech technology. AI-generated content may be inaccurate, incomplete, repetitive, unexpected, or unsuitable for a particular person or situation.

Hiro does not guarantee that manifestations, affirmations, visualizations, audio, or other content will produce any particular outcome. You remain responsible for your decisions, actions, and reliance on content made available through the Service.

If you are experiencing a medical or mental-health emergency, contact local emergency services or a qualified professional. Do not rely on Hiro for emergency assistance.

4. Your Information and Content

You retain any rights you have in the information and original content you submit to Hiro. You grant us a limited, worldwide, non-exclusive license to host, process, reproduce, and transform that information only as reasonably necessary to operate, secure, support, and provide the Service, including generating personalized scripts and audio.

You are responsible for the information you submit. You agree not to submit information that:

• you do not have the right to use;
• violates another person's privacy, intellectual-property, or other rights;
• is unlawful, threatening, abusive, hateful, fraudulent, or harmful; or
• contains malicious code or is intended to disrupt the Service.

Do not submit another person's personal information without an appropriate lawful basis or permission.

5. Subscriptions, Free Trials, and Billing

Some Hiro features require an automatically renewing subscription purchased through Apple's App Store.

Hiro currently offers weekly and yearly subscription options. The price and billing period displayed by Apple at the time of purchase apply to your transaction and may vary by country or currency.

Free trial

Eligible new subscribers may be offered a seven-day free trial. Trial eligibility is determined by Apple and may be limited to one introductory offer per Apple account or subscription group. Unless canceled before the trial ends, the selected subscription automatically converts to a paid, automatically renewing subscription at the displayed price.

Renewal and cancellation

Payment is charged to your Apple account after purchase confirmation. Subscriptions renew automatically unless canceled through your Apple account settings before the end of the current trial or billing period. Deleting Hiro does not cancel a subscription.

You can manage or cancel a subscription through:

iPhone Settings → your name → Subscriptions → Hiro → Cancel Subscription

Cancellation takes effect at the end of the current billing period. You will retain access until that period ends unless Apple provides otherwise.

Refunds and price changes

Apple processes subscription payments and refund requests. Refund eligibility is governed by Apple's policies and applicable law. We may change subscription prices or available plans, subject to Apple's procedures and any notice or consent required by law.

Restore purchases

Hiro may provide a Restore Purchases function. Restoration requires use of the Apple account associated with the original purchase and is subject to Apple and RevenueCat availability.

6. License and Intellectual Property

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use Hiro for your own non-commercial purposes.

Hiro, including its software, design, branding, interfaces, artwork, generated-service framework, and other materials supplied by us, is owned by or licensed to Arise Services and is protected by applicable intellectual-property laws.

You may not copy, distribute, sell, sublicense, reverse-engineer, decompile, scrape, interfere with, or commercially exploit the Service except where applicable law expressly permits it.

7. Acceptable Use

You agree not to:

• use Hiro for an illegal or unauthorized purpose;
• attempt to bypass subscriptions, usage limits, security, or access controls;
• access the Service through unauthorized automated systems;
• interfere with or overload the Service or its providers;
• upload malware or harmful code;
• impersonate another person or misrepresent your identity;
• use the Service to infringe, harass, exploit, or harm another person; or
• use Hiro's content, code, or systems to build or train a competing product without written permission.

We may restrict or terminate access where reasonably necessary to address misuse, security threats, legal requirements, or violations of these Terms.

8. Privacy

Our Privacy Policy explains how we process information and is incorporated into these Terms. By using Hiro, you acknowledge that information will be processed as described in that policy, including by service providers used for AI generation, audio generation, storage, authentication, and subscription management.

9. Third-Party Services

Hiro relies on third-party services, including Apple, Supabase, RevenueCat, and specialist AI text and speech providers. Their availability and operation are outside our complete control. Your use of Apple services is also governed by Apple's applicable agreements and policies.

10. Availability and Changes

We may update, modify, suspend, or discontinue all or part of Hiro. We do not guarantee that the Service will always be available, uninterrupted, error-free, or compatible with every device or operating-system version.

We may correct errors and update generated content, features, plans, or pricing. Where required, material changes will be communicated through the app or another reasonable method.

11. Termination and Data Deletion

You may stop using Hiro at any time. You may request deletion of information reasonably associated with your use of Hiro by emailing support.hiroapp@gmail.com.

We may suspend or terminate access if you materially violate these Terms, misuse the Service, create security or legal risk, or if we discontinue the Service.

Termination does not automatically cancel an Apple subscription. You must cancel subscriptions through your Apple account settings.

12. Disclaimers

To the fullest extent permitted by applicable law, Hiro is provided "as is" and "as available." We disclaim warranties that the Service will be uninterrupted, error-free, completely secure, or that generated content will be accurate or achieve a desired outcome.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Arise Services and its officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, opportunities, or data arising from use of the Service.

Where liability cannot be excluded, our aggregate liability relating to the Service will be limited to the greater of the amount you paid for Hiro during the six months before the event giving rise to the claim or the minimum amount required by applicable law.

These limitations do not apply where prohibited by law and do not limit liability for fraud, intentional misconduct, death or personal injury caused by negligence, or other liability that cannot lawfully be limited.

14. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses resulting from your unlawful use of Hiro, your material breach of these Terms, or your infringement of another person's rights. This section does not apply to the extent prohibited by consumer-protection law.

15. Consumer Rights and Disputes

Nothing in these Terms deprives you of mandatory consumer protections available under applicable law. Any dispute may be brought before a court with jurisdiction under applicable consumer law.

Before beginning formal proceedings, you and Arise Services agree to make a reasonable attempt to resolve the issue by contacting support.hiroapp@gmail.com.

16. Changes to These Terms

We may update these Terms as Hiro changes or as required by law. The updated version will show a revised effective date. Continued use after updated Terms take effect means you accept them, except where applicable law requires additional notice or consent.

17. General Terms

If any provision is found unenforceable, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. We may assign these Terms as part of a merger, acquisition, reorganization, or sale of the Service. You may not assign your rights or obligations without our permission.

These Terms, together with the Privacy Policy and any additional terms presented in the Service, constitute the agreement governing your use of Hiro.

18. Contact Us

Arise Services LTD EOOD
Email: support.hiroapp@gmail.com