Hiro Privacy Policy

Effective date: September 20, 2026

This Privacy Policy explains how Arise Services LTD EOOD ("Arise Services," "we," "us," or "our") collects, uses, stores, and shares information when you download or use the Hiro mobile application and related services (collectively, the "Service").

If you have questions or want to exercise a privacy right, contact us at support.hiroapp@gmail.com.

1. Information We Collect

Information you provide

Hiro creates personalized future-self and manifestation audio. To personalize that experience, you may voluntarily provide information such as:

• your name and age;
• your general location;
• your goals, values, aspirations, and reasons for using Hiro;
• information about your work, relationships, important people, desired lifestyle, dream home, or future plans;
• barriers or challenges you describe;
• answers to onboarding questions and other free-text information you choose to provide; and
• messages and contact details you provide when contacting support.

Some information you choose to enter could be considered sensitive in certain jurisdictions, including information about wellbeing, relationships, beliefs, or personal circumstances. Please provide only information you are comfortable using to personalize your experience.

Generated content

We process the information you provide to create personalized scripts, titles, pacing instructions, and audio manifestations. These outputs may reflect the information you entered.

Technical and service information

Hiro and its service providers may process limited technical information needed to operate the Service, including:

• an anonymous user or installation identifier;
• device type, operating system, app version, and basic diagnostic information;
• request status, errors, and security-related information;
• subscription product, purchase status, trial status, and entitlement information; and
• information necessary to restore purchases.

Hiro does not currently use third-party advertising trackers and does not sell personal information.

Payment information

Purchases are processed by Apple through the App Store. We do not receive or store your full payment-card number. Apple and our subscription-management provider may provide us with purchase and subscription status information.

2. How We Use Information

We use information to:

• provide and personalize Hiro;
• generate personalized text and audio;
• save and deliver your manifestations;
• authenticate installations and protect the Service;
• manage subscriptions, trials, entitlements, and purchase restoration;
• respond to support and privacy requests;
• diagnose errors and maintain the Service;
• comply with legal obligations and protect our rights; and
• improve the reliability and functionality of Hiro.

We do not use your personal information for third-party advertising.

3. AI and Audio Processing

Hiro uses specialist AI text and speech providers to process relevant questionnaire answers, prompts, generated scripts, and pacing information on our behalf to create personalized content and audio.

These providers process information on our behalf to deliver the requested feature, subject to their applicable contractual terms and privacy practices. Do not enter information about another person unless you have the right to do so.

AI-generated content may be inaccurate, incomplete, or unsuitable for a particular situation. Hiro is not a medical, mental-health, legal, financial, or professional-advice service.

4. Service Providers and Sharing

We may share information with service providers only as reasonably necessary to operate Hiro, including:

• Supabase — anonymous authentication, backend services, and generated-audio storage;
• AI text and speech providers — personalized script and audio generation;
• RevenueCat — subscription status, entitlements, and purchase restoration; and
• Apple — App Store distribution, payments, subscriptions, and related platform services.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect users or the Service, investigate fraud or security issues, enforce our terms, or complete a merger, financing, acquisition, or sale of all or part of our business.

We do not sell your personal information. We do not share questionnaire answers or generated content with advertising platforms.

5. Where Information Is Stored

Questionnaire answers, scripts, manifestations, and session information may be stored locally on your device. Generated audio may be stored using Supabase-hosted infrastructure so it can be delivered and played in the app.

Subscription and purchase information is maintained by Apple and RevenueCat. Our service providers may process information in the United States or other countries outside your country of residence.

6. Legal Bases for Processing

Where the European Economic Area, United Kingdom, or similar laws apply, we process personal information under one or more of these legal bases:

• Performance of a contract — to provide the features you request;
• Consent — where you voluntarily provide information or where consent is otherwise required;
• Legitimate interests — to secure, maintain, troubleshoot, and improve the Service, provided those interests are not overridden by your rights; and
• Legal obligations — when processing is required by applicable law.

You may withdraw consent at any time where we rely on consent. Withdrawal does not affect processing that occurred before withdrawal.

7. International Transfers

Our providers may process information outside your country of residence, including in the United States. Where required, we rely on legally recognized safeguards such as adequacy decisions, contractual protections, or other lawful transfer mechanisms.

8. Retention and Deletion

Information stored locally remains on your device until it is removed through the app, the app's storage is cleared, or the app is uninstalled.

Generated audio and related operational records may be retained for as long as reasonably necessary to provide the Service, maintain security, resolve disputes, comply with law, and enforce our agreements. Subscription transaction records may be retained by Apple, RevenueCat, or us as required for financial, fraud-prevention, and legal purposes.

You may request deletion by emailing support.hiroapp@gmail.com. We may ask for an app or installation identifier so we can locate information associated with your use of Hiro. We will delete or anonymize information we can reasonably associate with you unless retention is required or permitted by law.

Deleting Hiro does not automatically cancel an App Store subscription. Subscriptions must be managed through your Apple account.

9. Security

We use reasonable technical and organizational measures designed to protect information, including secure network transmission and access controls. No system or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children and Age Eligibility

Hiro's App Store content may be rated as suitable for users aged 9+. An App Store content rating describes the nature of the content; it is separate from the minimum age for agreeing to these terms.

The Service is intended for users aged 13 or older. If you are under the age of legal majority where you live, you may use Hiro only with permission from a parent or legal guardian. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact support.hiroapp@gmail.com, and we will take reasonable steps to delete it.

11. Your Privacy Rights

Depending on where you live, you may have the right to:

• request access to or a copy of your personal information;
• correct inaccurate information;
• request deletion of your information;
• restrict or object to certain processing;
• request data portability;
• withdraw consent; and
• lodge a complaint with your local data-protection authority.

To submit a request, email support.hiroapp@gmail.com. We may need to verify that the request relates to your installation or information before acting on it.

12. Changes to This Policy

We may update this Privacy Policy as Hiro changes or as required by law. We will update the effective date and, where appropriate, provide additional notice in the app or through another reasonable method.

13. Contact Us

Arise Services LTD EOOD
Email: support.hiroapp@gmail.com