HIRO

Support

Need help with Hiro? Email us at support.hiroapp@gmail.com.

Subscriptions and cancellation

Hiro subscriptions are managed through Apple. To view or cancel a subscription, open Settings on your iPhone, tap your name, choose Subscriptions, select Hiro, and follow the available options.

Deleting the app does not automatically cancel an active subscription.

Restore Purchases

Open Hiro’s subscription screen and tap Restore Purchases. Make sure the device is signed in to the same Apple Account used for the original purchase.

Billing and refunds

Apple processes App Store purchases and refund requests. For billing assistance or to request a refund, visit reportaproblem.apple.com.

Audio or generation issues

Confirm that your device has a stable internet connection, keep Hiro open while content is being generated, and try again. If the problem continues, contact us and include your device model, iOS version, Hiro app version, and a brief description of what happened.

Privacy and data requests

To ask a privacy question or request access to or deletion of information associated with your use of Hiro, email support.hiroapp@gmail.com. Please do not include sensitive personal information in your message.

Contact

Arise Services LTD EOOD
Email: support.hiroapp@gmail.com